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Day-to-Day Management

  • A Realistic Approach to Self-Storage Customer Service: Cutting Through the Clutter

    A Realistic Approach to Self-Storage Customer Service: Cutting Through the Clutter

    Gain a better understanding of your self-storage customers’ needs and enhance your service in this management session. Topics include building rapport, creating to-do lists and fostering referrals.

    Item: 5478962835001
  • Advancements in 'Unattended' Self-Storage Facility Management

    Advancements in 'Unattended' Self-Storage Facility Management

    Learn why unmanned self-storage facilities are a growing industry trend. Topics include operational efficiencies, benefits and challenges, technology advancements, real-life examples, and more.

    Item: 5477891452001
  • Creating a New Sales Culture to Stop Self-Storage Revenue-Killers

    Creating a New Sales Culture to Stop Self-Storage Revenue-Killers

    Learn how to create urgency with your self-storage customers and avoid the discounting game with these hard-hitting sales techniques. Get the rental deal YOU want and stop inhibiting profit gain!

    Item: 5479113054001
  • Delving Into Your Self-Storage Management Data: The Truth It Tells and How to Use It

    Delving Into Your Self-Storage Management Data: The Truth It Tells and How to Use It

    Learn how the data from self-storage management software can help identify weak spots in your operation, which metrics are most meaningful and how to apply the information to your business.

    Item: 5478756834001
  • Legal Strategies Every Self-Storage Manager Must Implement Today

    Legal Strategies Every Self-Storage Manager Must Implement Today

    Get the knowledge you need to avoid common legal mistakes made by self-storage operators in the areas of bailments, vehicle storage, bankruptcy and the Service Members Civil Relief Act.

    Item: 5478987605001
  • Lessons We've Learned in 50 Years of Self-Storage

    Lessons We've Learned in 50 Years of Self-Storage

    Two well-versed industry veterans draw on 50 years of self-storage experience to share their successes and failures. The conversation explores all aspects of facility ownership and operation.

    Item: 5478739766001
  • Living in a Digital Age: Online Self-Storage and Legal Compliance

    Living in a Digital Age: Online Self-Storage and Legal Compliance

    Learn about legalities related to online rentals, remote-management services, electronic signatures, e-mail notice verification, online lien sales, online advertising and other self-storage technologies.

    Item: 5477972122001
  • Love 'Em or Lose 'Em: Compensation and Other Motivators for Self-Storage Managers

    Love 'Em or Lose 'Em: Compensation and Other Motivators for Self-Storage Managers

    Examine several aspects related to self-storage compensation and facility staffing, including salary and hourly wages, relief-staff considerations, resident vs. offsite managers, and more.

    Item: 5478752116001
  • Ready for Anything: Emergency Preparedness for Self-Storage Managers

    Ready for Anything: Emergency Preparedness for Self-Storage Managers

    This session will help you prepare yourself as well as your storage properties, co-workers and tenants for a crisis such as a fire, flood or other disaster. Learn the steps to cope with various situations.

    Item: 5477982613001
  • Rent That Unit! Self-Storage Sales Strategies to Seal the Deal

    Rent That Unit! Self-Storage Sales Strategies to Seal the Deal

    Learn indispensable sales techniques you can implement immediately to build relationships with customers, ask the right questions, improve phone skills, overcome objections and close more overall rentals.

    Item: 5478030729001
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