Do you know when the self-storage customer experience actually begins? Learn about the impact phone skills, social media and curb appeal have on a customer’s experience and how to handle service issues.
Get an overview of boat/RV storage to determine if it’s right for your business, including current trends, considerations for site selection and construction, potential tax incentives, finance tips, and more.
Learn how a self-storage tenant-insurance or tenant-protection program can be a valuable source of additional revenue. Get tips on choosing a program, training staff, and marketing and selling to customers.
Learn how to get the most from selling moving and packing supplies with a better understanding of retail merchandising, using a plan-o-gram, and implementing strategic pricing and improved sales techniques.
Learn how to overcome common impediments to self-storage project launches, including streamlining site selection, structuring an efficient planning process, implementing re-zoning strategies, and more.
If you’re on the fence about building a self-storage facility, this session provides decision-making insight to location, types of development, construction costs and business goals.
Modern self-storage design has become a critical aspect in winning municipal favor. Learn about mixed-use integration, how to beautify conversions, improve the customer experience through design and more.
A self-storage site plan must pass several government bodies. Learn about the various requirements that impact a project, including ADA compliance, energy codes, lighting restrictions and more.
Learn how to evaluate potential sites, avoid common pitfalls and mitigate financial risks during the self-storage conversion process. Understand design challenges, regulation issues and more.
Learn the right way to protect self-storage property and revenue with this overview of insurance policies, industry-specific endorsements, the underwriting process, limits, deductible options and more.